The advisor
- Sells into Cisco, Genesys and NICE accounts they already own
- Registers the opportunity through Sandler
- In the room for the Health Check readout
For Sandler Partners Leadership
Give every advisor a reason to call their base
Expert-led CX success that turns Sandler's installed base into renewing MRR.
JourneyWorCX Engage360 is Servion's managed CX support and optimization service. Advisors sell it into Cisco, Genesys and NICE accounts they already own. Servion's Client Success team, bonused on retention alone, keeps those accounts renewing.
Scroll to beginThe challenge
The renewal gap in the channel
14%
of advisors say clients rely on them for renewal strategy
84%
of IT leaders are open to switching providers at contract end
Engage360 closes that gap for every advisor.
Telarus Tech Trends Report, via Channel Dive, Sep 2026
The solution
Managed CX, sold into accounts advisors already own
JourneyWorCX Engage360 is Servion's managed CX support and optimization service.
Installed-base accounts on
- Cisco
- Genesys
- NICE
The value
What Engage360 does for Sandler
New MRR from the installed base. A service few advisors carry, sold into accounts they own.
Lower churn across the book. Client Success is bonused on retention, so renewals are their job.
A reason to call every customer. A complimentary CX Health Check opens the conversation.
Supplier-led enablement. Servion runs the webinars, discovery and Health Checks.
The partnership
Who does what
Servion
- Runs the webinars, discovery and Health Checks
- Client Success team bonused on retention alone
- Keeps accounts renewing
Sandler
- Advisors register through Sandler
- Residual commission flows through Sandler
How it works
How advisors bring it in
- 01
Register. The advisor registers it through Sandler.
- 02
Intro. A 30-minute call with channel and CS leads.
- 03
Health Check. Complimentary, fixed scope, 2 to 3 weeks.
- 04
Readout. Findings and a tier, advisor in the room.
- 05
Signed. Residual commission flows through Sandler.
The evidence
Engage360 by the numbers
- Active clients
- 90
- Contact center agents
- 50,000+
- Omnichannel interactions / yr
- 3.5B
- Customer retention rate
- 94%
- System uptime
- 99.54%
Certified & proven
- CMMI Level 3
- ISO 27001
- ITIL
- Follow-the-sun NOC model
- 20+ clients retained for over 5 years
Next step
Launch it this quarter
Book a leadership briefing with Servion's channel team.
Book a leadership briefingContact Eric Chanh
Email eric.chanh@servion.com
Phone +1 (615) 306-9041
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